Frequently Asked Questions
wpnct FAQ — All Your Questions Answered in One Place
Detailed answers to the questions you have about betting, deposits and withdrawals, accounts, and support are all arranged here — in plain English.
wpnct welcomes you! On this page we have brought together the most frequently asked questions from players in Bangladesh — from understanding cricket betting markets to withdrawal methods, account management, and
getting in touch with the support team. Every answer is written in plain language so you can find the right information quickly.
If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Questions & Answers — All Categories
Cricket Betting
Decimal odds are a number that shows your total return on a bet — including your original stake. For example, if the odds are 2.50 and you place a ৳100 bet, your total return will be ৳250, meaning a profit of ৳150. The higher the odds, the lower the chance of winning but the bigger the reward. At wpnct, the potential winnings are shown on the bet slip before you place each bet, so no calculator is needed.
In an accumulator bet, you place bets on multiple matches or events at once and each set of odds is multiplied together. If all your selections are correct, the total payout can be very large. However, if even one selection is wrong, the entire bet is lost. It carries more risk than a single bet, but gives you the chance to win big from a small stake.
Popular cricket markets at wpnct include match winner, first innings runs, toss winner, top run-scorer, top wicket-taker, over/under, innings runs, and partnership markets. Various markets are available for both T20 and Test formats.
Live in-play betting means you can place bets even after a match has started. Odds change during an over, after a wicket falls, or at the end of a powerplay, and you can make decisions based on how the game is unfolding at that moment. Once a bet is confirmed it cannot be changed, so review your bet slip carefully before placing it.
Yes, wpnct offers betting on BPL, T20 World Cup, IPL, and other international cricket tournaments. Bangladesh Tigers matches are highlighted separately so local fans can find them easily.
If a match is completely cancelled or abandoned, all bets are generally voided and the stake is returned to your account. However, if a result is determined by the Duckworth-Lewis-Stern (DLS) method, that counts as a valid result. Check the site's terms and conditions for specific rules.
Contact & Support
The wpnct support team is active 7 days a week, 24 hours a day. If you run into a problem at 3 in the morning, come to live chat — a support representative is always ready.
For a faster resolution, have your registered email or username, a description of the issue, and where applicable, the transaction ID or bet ID ready. A screenshot helps too — it lets the team verify the problem more quickly.
wpnct offers support through two channels: live chat (directly on the site) and email ([email protected]). Live chat gives you an instant response; for complex matters, write in detail and send it by email.
The wpnct support team can assist in Bengali and English. Players from Bangladesh can comfortably communicate in Bengali and will receive replies in Bengali.
Usually after sending an email, an automated confirmation message is sent containing a reference for your request. You can use this reference to ask for an update via live chat as well.
How to Withdraw
Yes, for security reasons the bKash, Nagad, or Rocket number used for withdrawals must be registered in your own name and must match the details on your account. Withdrawals to a wallet registered in someone else's name are not permitted — this is a standard measure to prevent fraud.
Before withdrawing winnings from a bonus, the wagering requirement must be met. For example, for a ৳1,500 bonus, the wagering is calculated as bonus amount × 20 = ৳30,000 — meaning you must place a total of ৳30,000 in bets before withdrawing winnings from that bonus. Wagering is calculated only on the bonus amount, not on the deposit plus bonus.
Withdrawal processing usually takes between 5 and 30 minutes. If the money has not arrived within that time, first check your transaction history. If the status shows "processing", wait a little longer. If the problem persists, contact live chat with your transaction ID.
The minimum withdrawal amount at wpnct is ৳800. For each method (bKash, Nagad, Rocket, bank transfer), the money typically arrives within 5 to 30 minutes. For bank transfers, the timing may depend somewhat on the bank's own processing.
Yes, the withdrawal service at wpnct runs 24 hours a day, 7 days a week. Whether it is Friday night, a public holiday, or the early hours of the morning — you can submit a request at any time and it will be processed within the normal timeframe.
You can withdraw using bKash, Nagad, Rocket, and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank are generally supported. Check the payments page for the specific list.
Member Account
A strong password should generally have at least 8 characters — a mix of lowercase and uppercase letters, numbers, and special characters (such as @, #, !). Avoid using your own name, date of birth, or simple sequences (such as 123456). It is safer not to use the same password on multiple sites.
The registration process is straightforward. On the designated page of the site, register with your mobile number or email, a preferred username, and a strong password. Once the form is submitted and verification is complete, your account will be activated. Please note, this site is for those aged 21 and above only.
Click the "Forgot password" option on the login page and enter your registered email or mobile number. A reset link or code will be sent. If the problem continues or your account is locked, email [email protected] or contact live chat.
You can log in from a new device. In some cases, additional verification may be requested for security — for example, a code may be sent to your email or by SMS. Once the code is verified, everything will work as normal. Logging in from multiple devices at the same time is discouraged.
No, only one account per person is allowed. Creating multiple accounts is against the site's rules and if detected, all accounts may be suspended. A single active account gives you access to all features.
After registration, some details such as your full name or ID information cannot be changed directly on your own — doing so could disrupt the verification process. If a change is needed, inform the support team; they will help update it after verifying the appropriate documents.
Still have questions? We are ready to help
For any issue or query, our support team can speak with you in Bengali. Talk to us directly on live chat or send us the details by email.
Log in and start chatting
[email protected] — support is also available by email